The AMC does not have a role in investigating the complaints of individual students, staff or trainees.It will not intervene on behalf of an individual complainant to address grievances relating to matters such as selection, recognition of prior learning/experience, assessment outcomes, or dismissal from a program. The accreditation standards require education providers accredited by the AMC to have processes for addressing grievances, complaints and appeals, and the AMC reviews those processes when conducting an accreditation assessment.

AMC accreditation assessments include opportunities for stakeholder comment on the program and provider undergoing accreditation.

From time to time, the AMC receives questions and/or complaints about the educational processes of programs and providers it has accredited. The AMC will respond to questions or complaints submitted in writing to the Secretariat.

The AMC addresses complaints in the following manner:

• The AMC accreditation process is outlined, with reference to accreditation standards that would apply to the matter raised in the complaint.
• The complainant is advised of the current accreditation status of the education provider, and is provided with the most recent accreditation report on the provider and its programs.
• The AMC outlines the options for the complainant to contribute to the AMC’s assessment of the program.
• The complainant is given the name of other organisations which may be able to assist.
• If the complaint suggests that the education provider is not complying with the accreditation standards or with conditions on its accreditation, AMC staff will refer the matter to the Chair of the Medical School Accreditation Committee. If the Chair considers that the education provider may not meet one or more accreditation standards, the education provider will be advised of the concern, and the AMC will normally ask the education provider to address the matter in its next progress report to the AMC.