Complaints about Training Organisations Accredited by the AMC
The functions of the Australian Medical Council (AMC) do not include a role in investigating the complaints of individual students, staff or trainees.  Training organisations accredited by the AMC are expected to have processes for addressing grievances, complaints and appeals.  

In the course of assessing a medical course or training program for accreditation purposes, the AMC seeks stakeholder comment on the program.  It has standard procedures for seeking such comments, which are explained in the relevant AMC Standards and Procedures book.

From time to time, the AMC does receive questions and/or complaints about the educational processes of training organisations it has accredited.  It addresses them in the following manner:

  • The AMC accreditation process is outlined, with reference to accreditation standards that would apply to the matter raised in the complaint.
  • The complainant is advised of the current accreditation status of the training organisation, and is provided with the most recent accreditation report on the training organisation.
  • The AMC outlines the available options for the complainant to contribute to the AMC’s assessment of the medical course or specialist education and training program.
  • The complainant is given the name of other organisations which may be able to assist.  
  • If the complaint suggests that the training organisation is not complying with AMC accreditation standards or with conditions on the training organisation’s accreditation, AMC staff will refer the matter to the Chair of the relevant AMC accreditation committee.  If the Chair considers the training organisation should be advised of the concern, the AMC will normally ask the training organisation to address the matter in its next periodic report to the AMC.

Last Updated on Wednesday, 04 January 2012 17:07
 
Australian Medical Council